Privacy Policy

Last updated November 16, 2022
This privacy notice for SYNCFUN (JOYIN US CORP) ("Company," "we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:
  • Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at rosie.yi@joyin.co.
 
SUMMARY OF KEY POINTS
This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for. You can also click here to go directly to our table of contents.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with SYNCFUN (JOYIN US CORP) and the Services, the choices you make, and the products and features you use. Click here to learn more.
Do we process any sensitive personal information? We do not process sensitive personal information.
Do we receive any information from third parties? We do not receive any information from third parties.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Click here to learn more.
In what situations and with which types of parties do we share personal information? We may share information in specific situations and with specific categories of third parties. Click here to learn more.
How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Click here to learn more.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Click here to learn more.
How do you exercise your rights? The easiest way to exercise your rights is by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.
Want to learn more about what SYNCFUN (JOYIN US CORP) does with any information we collect? Click here to review the notice in full.
 
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
  • names
  • phone numbers
  • email addresses
  • usernames
  • contact preferences
  • contact or authentication data
  • mailing addresses
Sensitive Information. We do not process sensitive information.
Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is stored by Stripe and Paypal. You may find their privacy notice link(s) here: https://stripe.com/privacy and https://www.paypal.com/myaccount/privacy/privacyhub.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
 
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.
The information we collect includes:
  • Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).
  • Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
  • Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.
 
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
  • To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
  • To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
  • To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
  • To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
  • To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.
  • To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
  • To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see "WHAT ARE YOUR PRIVACY RIGHTS?" below).
  • To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more.
  • To post testimonials. We post testimonials on our Services that may contain personal information.
  • To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
  • To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.
  • To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
  • To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
  • To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.
 
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may share information in specific situations described in this section and/or with the following categories of third parties.
Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us or on our behalf and require access to such information to do that work. The categories of third parties we may share personal information with are as follows:
  • Ad Networks
  • Data Analytics Services
  • Data Storage Service Providers
  • Order Fulfillment Service Providers
  • Payment Processors
  • Retargeting Platforms
  • Sales & Marketing Tools
  • Social Networks
  • Testing Tools
  • Affiliate Marketing Programs
  • Communication & Collaboration Tools
We also may need to share your personal information in the following situations:
  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
 
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.
 
5. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
 
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
 
7. WHAT ARE YOUR PRIVACY RIGHTS?
In Short:  You may review, change, or terminate your account at any time.
 
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
If you are located in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.
Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, replying "STOP" or "UNSUBSCRIBE" to the SMS messages that we send, or by contacting us using the details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.
 
Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can:
  • Log in to your account settings and update your user account.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. To opt out of interest-based advertising by advertisers on our Services visit http://www.aboutads.info/choices/.
If you have questions or comments about your privacy rights, you may email us at rosie.yi@joyin.co.
 
8. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
 
9. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.
California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).
CCPA Privacy Notice
The California Code of Regulations defines a "resident" as:
(1) every individual who is in the State of California for other than a temporary or transitory purpose and
(2) every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose
All other individuals are defined as "non-residents."
If this definition of "resident" applies to you, we must adhere to certain rights and obligations regarding your personal information.
What categories of personal information do we collect?
We have collected the following categories of personal information in the past twelve (12) months:
Category Examples Collected
A. Identifiers
Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name
YES
B. Personal information categories listed in the California Customer Records statute
Name, contact information, education, employment, employment history, and financial information
YES
C. Protected classification characteristics under California or federal law
Gender and date of birth
NO
D. Commercial information
Transaction information, purchase history, financial details, and payment information
YES
E. Biometric information
Fingerprints and voiceprints
NO
F. Internet or other similar network activity
Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements
YES
G. Geolocation data
Device location
YES
H. Audio, electronic, visual, thermal, olfactory, or similar information
Images and audio, video or call recordings created in connection with our business activities
YES
I. Professional or employment-related information
Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us
NO
J. Education Information
Student records and directory information
NO
K. Inferences drawn from other personal information
Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics
NO
We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:
  • Receiving help through our customer support channels;
  • Participation in customer surveys or contests; and
  • Facilitation in the delivery of our Services and to respond to your inquiries.
How do we use and share your personal information?
SYNCFUN (JOYIN US CORP) collects and shares your personal information through:
  • Targeting cookies/Marketing cookies
  • Social media cookies
  • Beacons/Pixels/Tags
  • Social media plugins: __________. We use social media features, such as a "Like" button, and widgets, such as a "Share" button, in our Services. Such features may process your Internet Protocol (IP) address and track which page you are visiting on our website. We may place a cookie to enable the feature to work correctly. If you are logged in on a certain social media platform and you interact with a widget or button belonging to that social media platform, this information may be recorded to your profile of such social media platform. To avoid this, you should log out from that social media platform before accessing or using the Services. Social media features and widgets may be hosted by a third party or hosted directly on our Services. Your interactions with these features are governed by the privacy notices of the companies that provide them. By clicking on one of these buttons, you agree to the use of this plugin and consequently the transfer of personal information to the corresponding social media service. We have no control over the essence and extent of these transmitted data or their additional processing.
More information about our data collection and sharing practices can be found in this privacy notice.
You may contact us by email at rosie.yi@joyin.co, or by referring to the contact details at the bottom of this document.
If you are using an authorized agent to exercise your right to opt out we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.
Will your information be shared with anyone else?
We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Each service provider is a for-profit entity that processes the information on our behalf.
We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be "selling" of your personal information.
SYNCFUN (JOYIN US CORP) has not sold any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. SYNCFUN (JOYIN US CORP) has disclosed the following categories of personal information to third parties for a business or commercial purpose in the preceding twelve (12) months:
The categories of third parties to whom we disclosed personal information for a business or commercial purpose can be found under "WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?".
Your rights with respect to your personal data
Right to request deletion of the data — Request to delete
You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation, or any processing that may be required to protect against illegal activities.
Right to be informed — Request to know
Depending on the circumstances, you have a right to know:
  • whether we collect and use your personal information;
  • the categories of personal information that we collect;
  • the purposes for which the collected personal information is used;
  • whether we sell your personal information to third parties;
  • the categories of personal information that we sold or disclosed for a business purpose;
  • the categories of third parties to whom the personal information was sold or disclosed for a business purpose; and
  • the business or commercial purpose for collecting or selling personal information.
In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.
Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights
We will not discriminate against you if you exercise your privacy rights.
Verification process
Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g., phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate.
We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.
Other privacy rights
  • You may object to the processing of your personal information.
  • You may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the information.
  • You can designate an authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA.
  • You may request to opt out from future selling of your personal information to third parties. Upon receiving an opt-out request, we will act upon the request as soon as feasibly possible, but no later than fifteen (15) days from the date of the request submission.
To exercise these rights, you can contact us by email at rosie.yi@joyin.co, or by referring to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you.
 
10. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
 
11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may email us at rosie.yi@joyin.co or by post to:
SYNCFUN (JOYIN US CORP)
1121 W Warner Rd #106, Tempe, AZ 85284, USA
 
12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please contact us: rosie.yi@joyin.co

Shipping & Delivery

Do you ship overseas?

We want to spread the joy no matter where you are! Our official store is currently shipping domestically. 

However, if you have an Amazon account, please check to see if the product you want is shipping internationally from our Amazon store!

Feel free to reach out to rosie.yi@joyin.co if you need further help anytime!

Where is my package?

We totally understand your frustration when you are not able to find your package. Please check your email or messenger (depending on how you complete the purchase) to see if there’s a tracking number provided.

It usually takes 24-48 hours for the system to update the tracking number for you after we prepare the shipment.  

If you did find your tracking number, please check the carrier tracking site with the most up to date status! If it’s delivered but you still can’t find it? Look around to check if the package were delivered to the apartment office, locker, neighbors door, etc. 

If you did all the above but still can’t retrieve your package, please email us at rosie.yi@joyin.co  with your order number and our friendly Joy Crew will be happy to help!

Difference between Standard & Expedited Shipping?

Your order will be arriving in 5-7 business days if you selected standard shipping.

As for expedited shipping, it usually takes 2-3 business days. 

We only ship to the 48 contiguous states. Hawaii, Alaska, Puerto Rico, and Guam are not yet included in Joyin's shipping list.

How fast is Free Shipping?

We offer free shipping for the qualified orders and your order should arrive within 5-7 business days.

We only ship to the 48 contiguous states. Hawaii, Alaska, Puerto Rico, and Guam are not yet included in Joyin's shipping list.

I made a mistake on the shipping information at checkout, how do I change that?

Whoops, it happens! We can definitely try our best to help you change the shipping information before the order shipped out.

If the order has been shipped, please contact the location you mistakenly put to see if they can forward the shipment to you.

Please call us at (800) 781-3067 or text us at (602) 922-9782 or email us at rosie.yi@joyin.co as soon as possible so we can help in a timely manner.

What shipping carriers do you use?

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Returns & Replacements

How do I return my order?

Bringing you 100% of happiness is our mission! After receiving your product, you have 30 days to return if it doesn’t meet your expectations.

Please email us at rosie.yi@joyin.co with your order number and the reason why you are returning so our friendly Joy Crew can assist you. Please note that we do not offer gift exchanges at this moment. 

Once we receive the return package, we’ll gladly refund your purchase price. The refund will be sent to the original form of payment. Your bank may require additional time to post this transaction to your account.

Non-quality problem orders returned, we will not bear the return shipping costs. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Note: Depending on where you live, the time it may take for your exchanged product to reach you may vary. But if the return is due to our fault, we will bear the return shipping costs for you. Thank you for your understanding! Please keep any emails or text you receive regarding your order as they may contain important information. 

To qualify for return, merchandise must be in new condition, unworn, and in their original packaging. All returns will be credited to the original form of payment, and all returnable products will be refunded for the full purchase price.

Note that seasonal merchandise (e.g. Christmas, Easter, and Halloween items, including costumes) may be returned up to 7 days prior to the holiday, in original condition, and with a store receipt or order confirmation email. If a return is made within that 7-day period, you will be refunded in store credit*.

For further help processing a return, please give our friendly Joy Crew a call during business hours at (800) 781-3067 or text us at (602) 922-9782. Also, we would love to hear any feedback you’d like to share with us! We’re constantly listening to suggestions and reviews to improve our products for the Joyin family!  

When will I receive a refund?

As soon as possible! Once you get a refund notification, you should be receiving your refund back to your initial payment method within 5-10 business days.

If you don’t see it within 14 business days, please contact your bank to see if it’s still processing. If not, please reach out to our Joy Crew so we can investigate the case for you!

I got a defective or damaged product, what should I do?

If the item you wish to return is inoperable but has no apparent damage, it is considered defective.

Please text us at (602) 922-9782 or email us at rosie.yi@joyin.co with your order number and a photo of the broken product so we can send you a brand new replacement or refund you depending on your preference.

How do I find a replacement part?

We wish we could replace all missing pieces for your product but unfortunately for most of the products, we do not have stock on all parts and pieces.

If you’re missing a piece or received an incomplete item, please email us at rosie.yi@joyin.co with your Order Number and a photo of the product you’ve received. Our friendly Joy Crew will be happy to help! Please make sure to keep the product with you so that we could provide you all the options we have.

Order Questions

What is my Order Number? 

Once we receive your order, we will send you an email or a text confirmation depending on which one you selected at checkout.

Your order number should be provided and it would start with JY following 4 digits, eg. #SF1234.

What is the status of my order?

Please find your order confirmation email or text to check the status of your order by clicking the link provided.

If you still have any questions or concerns about the status of your order, please contact our friendly Joy Crew by emailing rosie.yi@joyin.co or calling at (800) 781-3067 or texting us at (602) 922-9782!

Can I cancel or change the items in my order?

We do our best to fulfill orders as quickly as possible, but if you need to adjust or cancel your order, please contact us at rosie.yi@joyin.co at your earliest convenience.

If we couldn’t cancel or adjust your order in time, please return the delivery to the sender and let us know via email so we can assist you!

Besides this website, where can I buy Joyin products?

So many places! You can find our products in independent toy stores, party stores, gift shops, and more. We are currently working on getting into the major retailers around you so we can bring joy to you faster! 

Account Setup

Why should I create an account?

Why not make having fun as your lifestyle! It’s our mission to bring unlimited joy to you and your family!

By having an account, you can check order history, save your credit card & address information for fast check out next time when you shop with us! We will also send out exclusive Joyin family promo code from time to time as we run promotions!

How to create an account with Syncfun?

You could create an account from the customer login page by clicking on the “sign up” button.  Meanwhile, you can also create an account at check out from your shopping cart. Just follow the sign-up instructions, easy peasy!

Promotions & Deals

How do I use the promo code?

You can apply the promo code at the checkout page, then click apply! The discount should be listed in the payment calculation. 

For free shipping promotions, please note that free shipping is applied to the order subtotal after discounts (and before shipping fees and taxes).

Sign up for our newsletter to get more offers, news, and fun lifestyle tips!

Do you have any discounts?

Want some discounts? Sign up for our newsletter at the bottom of the page & we’ll send out promo code occasionally.

What’s the fine print?

From time to time, we may feature various promotions, coupons, free gifts with purchase, or other offers. We have established a few simple rules:

All Promotions

• All promotions are valid at www.syncfun.com
• All promotions are subject to certain terms and conditions that differ from promotion to promotion.
• We reserve the right to limit quantities purchased on promotion.
• Promotions are for a limited period, and the dates covered by the promotion are listed in the fine print.
• Various promotions have minimum purchase requirements. These requirements are set forth as part of the online promotion description. When calculating the minimum purchase amount, we do not include charges for shipping, handling, or the applicable tax. The minimum purchase amount is net of discounts and does not include gifts with purchase or free items.
• Unless otherwise stated as part of the promotion description, all promotions require a purchase.
• Free Shipping offers are available only to non-P.O. Box addresses in the continental United States. These promotions are not available for purchases that will be delivered to Alaska, Hawaii, Puerto Rico, or other non-contiguous U.S. locations. Free shipping promotions refer to standard shipping unless otherwise noted.
• All promotions are void where prohibited by law.
• You must enter the specified promotional code at checkout in order to receive your savings unless otherwise stated. Note that promotion codes are case sensitive
• Promotion codes, e-gift cards, and account credits are not redeemable for cash or credit.
• Gifts with purchase and/or free items are not eligible for returns or refunds.
• Previous purchases are not eligible for adjustments based on current promotions.

Promotion Codes & Coupons

• Only one (1) discount promotional code (or coupon) may be redeemed per order at www.syncfun.com.
• Some promotions like free shipping or gift with purchase may be combined. See terms and conditions for specific promotions.
• Coupons and promo codes are only valid for use only at www.syncfun.com.
• Any use of a coupon for products other than those indicated constitutes fraud.
• You are responsible for any applicable sales tax.
• Refunds for items purchased from www.syncfun.com using a coupon will be at the price actually paid for the item, net of these discounts.
• Account credits, promotion codes, and e-gift cards have no cash value.
• Coupons for www.syncfun.com that are on websites or blogs not owned by Joyin Inc. are not valid.

Retailer Program

Why should I partner with Syncfun?

Who doesn’t like to bring joy and fun to their customers? We provide a wide range of toys, party supplies, seasonal decorations and costumes! Our products bring smiles to faces across the globe.

Here are a couple more reasons why you should join the fun crew!

• Great Quality at the Best Value -
   At Joyin, we believe fun should be an affordable lifestyle yet in great quality!
   Therefore, all our products are designed to be at a great price range yet with
   amazing design & quality so you will look fabulous when you purchase from us. 

• Product Variety - 
   We are currently carrying over 2000 different products that are unique and in good 
   value and quality! We believe that there's joy for any occasion! 

• Audience Diversity - 
   With the wild range of product collections comes with a wild range of customer
   base! We are bringing joy not only to kids but also to teenagers, parents, and adults!
   In other words, literally everyone and anyone!

• Safety Compliance - 
   We stand behind all the products we produce to bring joy to our customers.
    Your safety and satisfaction is our top priority!

I want to carry Joyin products in my store, how do I become a partner?

We are thrilled to expand our retail locations! Please email rosie.yi@joyin.co with the items you’re interested in.

We will review your application and our sales representative will contact you shortly. 

Please note that we are only partnering with brick & mortar stores at the moment. If you’re a drop shipper or online seller, please do not submit the retailer application form. 

Payment Questions

What payment method do you accept?

We accept Visa, American Express, Apple Pay, Discover, Mastercard! We also have express checkout with Shop Pay, Paypal & Google Pay!

Please reach out to rosie.yi@joyin.co if you’re experiencing issues at checkout. 

What if I’m ordering for an organization that is tax-exempt?

If you are planning on making a large order and believe you should be tax-exempted, please reach out torosie.yi@joyin.coso we can process your order differently.

What orders are subject to sales tax?

All orders are subject to sales tax except Alaska, Delaware, Montana, New Hampshire, and Oregon.

If you believe you should be tax-exempted, please reach out to rosie.yi@joyin.co so our fun crew can help you out! 

Product Information

Where can I find detailed info about specific products?

Try out the product listing or sometimes there are additional information on the packaging of the product. If you still can't find your answer, please reach out to rosie.yi@joyin.co so our fun crew can help you out! 

Are the Products Safe?

Yes! All our products are child safe & has passed standard testings. Reach out to rosie.yi@joyin.co or call at (800) 781-3067 or text us at (602) 922-9782 for further assistance. 

Any question?

If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.

Fun Crew Support:(800) 781-3067
Send a message:rosie.yi@joyin.co